Open Your Account Knowing What We Collect
Hazi Gem collects the data needed to run your account and confirm your payments. When you register, we hold basic account details such as your username, mobile number and login history. When you deposit or withdraw through bKash, Nagad or Rocket, we record the transaction reference
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and wallet confirmation number those providers send back to us — we don't store your wallet PIN or full mobile banking password. Device data such as browser type, IP address and app version helps us keep the lobby working properly on your phone and flags unusual
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login attempts on your account. We use cookies to remember your session and language setting rather than to build an advertising profile. How long we hold each type of data, and which rights apply to your request, depends on your local law and the eligible region
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you're accessing our lobby from — this isn't the same everywhere, so we handle each request on its own rather than promising one fixed rule for every visitor. If a payment provider or banking partner needs to check a transaction, we may share the minimum transaction
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detail required and nothing beyond that. We don't sell account or payment data to outside marketers. Where regional rules require a different retention period or consent step, we follow that instead of a single global default. You can ask us at any point what we currently
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hold on your account and request a correction or removal, subject to what the law where you're accessing us actually allows.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.